Problems with the PC
I need help with my PC
I get an error message while checking the latest software version.
On previous software versions this communication was not encrypted. For security reasons we had to disable this on our Webserver. Updated versions are now available. Please download the latest program version under: Downloads->PC-Software. Windows Vista is not supported by this functionality anymore.
The connection to my IDCam get lost every 5 seconds.
Maybe you have an AVIRA Virus scanner. Switch it off or use an other Virus scanner.
I have a new Laptop without an RS232 Interface. What can I do?
You have to buy an Interface Converter like an USB-RS232 or PCMCIA-RS232 or ExpressCard-RS232 Converter. Normally PCMCIA (or ExpressCard) to RS232 Adapters are more expensive but more reliable.
What is the number of my serial port?
Right mouse click to "My Computer". click "Properties". click "Hardware". click "Device Manager" click "Ports (Com&LPT)".There you should find your Adapter and your port number. If you see a "!" before the device, the driver installation failed.In this case read the manual of the Adapter vendor.