FAQ

Problems with the PC

I need help with my PC

If your PC is connected to the internet we try to help you via TeamViewer. Please start http://help.alge-timing.com/ and tell us your ID and password.

The connection to my IDCam get lost every 5 seconds.

Maybe you have an AVIRA Virus scanner. Switch it off or use an other Virus scanner.

I have a new Laptop without an RS232 Interface. What can I do?

You have to buy an Interface Converter like an USB-RS232 or PCMCIA-RS232 or ExpressCard-RS232 Converter. Normally PCMCIA (or ExpressCard) to RS232 Adapters are more expensive but more reliable.

What is the number of my serial port?

Right mouse click to "My Computer". click "Properties". click "Hardware". click "Device Manager" click "Ports (Com&LPT)".There you should find your Adapter and your port number. If you see a "!" before the device, the driver installation failed.In this case read the manual of the Adapter vendor.

Question about the Timy series

I got the message: "WTN: Old Version detected" what does this mean?

You have different software versions of the WTN Firmware on the Timy3W and on the other partner devices in the same team. Please check first if you have the most current Timy Firmware. Then please update the other WTN devices with "RF Update" which you find under menu->WTN->Settings->RF Update. See also the manual for this issue.

I got the message: "Check 0,1s correction" what does this mean?

This message means you got an WTN impulse on a channel which is not set to -0,1s correction. This is wrong. Please correct this setting in the channels menu. See the manual under "0.1s-CORRECTION" how to do this.

I got the message: "Pulse Hold 1 (L)" what does this mean?

This means you use the WTN System for channel 1. You get this as a warning that the C1 is permanently triggered. Maybe the photocel is misaligned. See the manual how to setup this warning

Questions about the OPTIc2

Which operating system is supported?

You can work with Windows 2000/XP/XP64/2003/Vista/Windows 7 32 and 64 Bit Editions. For Vista and higher you will need at least minimum Camera Flash software V2.7 installed.

I would like to work with a notebook. Can I do that?

Of course. Many new Notebooks have the IEEE 1394-Interface included. But you can work also with an PCMCIA (Card bus) or Express Card for IEEE 1394. The IEEE 1394 Interface must be at least 1394-1995 OHCI 1.0-compatible. You also can use Thunderbolt->FireWire adapters.

Which IEEE1394 interfaces are supported?

OPTIc/OPTIc2 run with the IEEE1394 and IEEE1394b Standards. Note that the IEEE1394b Interfaces run from XP SP2. This interfaces do not work properly with older Operating systems. Using XP SP2 note that KB885222 is installed. 800 Mbit Card make troubles because they are not well supported by Microsoft. We suggest to use standard 400 Mbit Interfaces.

Questions about IDCam

My IDCam shows only demo version. How do I get the ALGE version?

Show license problem/status

Please check the menu "Show license problem/status". There you should get the required information. You have to download the license file only once. The most common problems are: No or wrong password of the camera, Timing device of a third party vendor (additional license necessary) or wrong network configuration.