FAQ

Probleme mit dem PC

Ich brauche Hilfe mit meinem PC

Wir werden versuchen Ihnen mittels TeamViewer zu helfen. Dazu muss Ihr PC mit dem Internet verbunden sein. Starten Sie bitte http://hilfe.alge-timing.com/ und nennen Sie uns dann Ihre ID und das Passwort.

Alle 5 Sekunden verliert die IDCam die Verbindung

Vielleicht benützen Sie einen AVIRA Virus Scanner. Schalten Sie diesen bitte aus wenn Sie dieses Problem haben

I have a new Laptop without an RS232 Interface. What can I do?

You have to buy an Interface Converter like an USB-RS232 or PCMCIA-RS232 or ExpressCard-RS232 Converter. Normally PCMCIA (or ExpressCard) to RS232 Adapters are more expensive but more reliable.

I have a USB-RS232 Adapter installed. But how can I find out the port number?

Right mouse click to "My Computer". click "Properties". click  "Hardware". click "Device Manager" click "Ports (Com&LPT)".There you should find your Adapter and your port number. If you see a "!" before the device, the driver installation failed.In this case read the manual of the Adapter vendor.

Fragen zur Timy-Reihe

I got the message: "WTN: Old Version detected" what does this mean?

You have different software versions of the WTN Firmware on the Timy3W and on the other partner devices in the same team. Please check first if you have the most current Timy Firmware. Then please update the other WTN devices with "RF Update" which you find under menu->WTN->Settings->RF Update. See also the manual for this issue.

I got the message: "Check 0,1s correction" what does this mean?

This message means you got an WTN impulse on a channel which is not set to -0,1s correction. This is wrong. Please correct this setting in the channels menu. See the manual under "0.1s-CORRECTION" how to do this.

I got the message: "Pulse Hold 1 (L)" what does this mean?

This means you use the WTN System for channel 1. You get this as a warning that the C1 is permanently triggered. Maybe the photocel is misaligned. See the manual how to setup this warning

Fragen zum OPTIc2

Which operating system is supported?

You can work with Windows 2000/XP/XP64/2003/Vista/Windows 7 32 and 64 Bit Editions. For Vista and higher you will need at least minimum Camera Flash software V2.7 installed.

I would like to work with a notebook. Can I do that?

Of course. Many new Notebooks have the IEEE 1394-Interface included. But you can work also with an PCMCIA (Card bus) or Express Card for IEEE 1394. The IEEE 1394 Interface must be at least 1394-1995 OHCI 1.0-compatible. You also can use Thunderbolt->FireWire adapters.

Which IEEE1394 interfaces are supported?

OPTIc/OPTIc2 run with the IEEE1394 and IEEE1394b Standards. Note that the IEEE1394b Interfaces run from XP SP2. This interfaces do not work properly with older Operating systems. Using XP SP2 note that KB885222 is installed. 800 Mbit Card make troubles because they are not well supported by Microsoft. We suggest to use standard 400 Mbit Interfaces.

Fragen zur IDCam

Die Software meldet Demo version. Wie bekomme ich eine Vollversion?

Lizenzprobleme und Status anzeigen

Bitte überprüfen Sie den Menüpunkt "Lizenzprobleme und Status anzeigen". Dieser sollte Ihnen Auskunft über das Problem geben. Die Lizenzdatei muss nur ein einziges mal aktualisiert werden. Danach nicht mehr. Die häufigsten Fehler sind: ein falsches Passwort der Kamera, Ein Zeitmessgerät eines Drittherstellers (Zusatzlizenz erforderlich), oder eine falsche Netzwerkkonfiguration.